1. Who We Are
Ironwood Millworks is a custom cabinetry and millwork company based in Carrollton, Texas. This policy applies to buyironwood.com and to information you share with us directly by phone, email, or in person.
2. Information We Collect
We collect two kinds of information.
Information you give us directly
- Your name, email address, phone number, and mailing or project address, when you request a quote, contact us about a project, or ask to hear from us.
- Project details you share with us — room dimensions, photos of your space, material and finish preferences, budget range, and timeline — so we can prepare an accurate estimate.
- Any other information you choose to include in an email, phone call, or form submission.
Information collected automatically
- Standard technical information such as your IP address, browser type, device type, and the pages you visit, collected through our web host and security provider as part of normal website operation and to protect the site from spam and automated abuse.
- Cookies and similar technologies used for basic site functionality, security, and — if enabled — to understand how visitors use the site (see “Cookies” below).
We do not collect payment card information through this website. If you engage us for a project, payment is arranged separately and is not processed or stored on buyironwood.com.
3. How We Use Your Information
We use the information we collect to:
- Respond to quote requests and project inquiries
- Prepare estimates, shop drawings, and material selections for your project
- Communicate with you about scheduling, production, delivery, and installation
- Maintain records of past and current projects
- Improve our website and the services we offer
- Comply with legal and tax obligations
We do not sell your personal information, and we do not use it for purposes unrelated to your project or your relationship with us.
4. SMS & Text Messaging Communications
If you provide your mobile phone number and check the applicable consent box on our quote request or trade application forms, Ironwood Millworks may send you SMS text messages in one or both of these categories, depending on what you opted into:
- Transactional Messages — quote confirmations, appointment reminders, and project status updates.
- Marketing Messages — promotions, seasonal offers, and new product or service announcements from Ironwood Millworks.
We collect your mobile phone number and your opt-in status for each message category when you submit one of our website forms, along with the date, time, and originating IP address of that submission as a record of your consent. This information is used only to send you the messages you’ve opted into, to honor opt-out requests, and to maintain a record of consent. Message frequency varies, and message and data rates may apply.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
You can opt out of SMS messages at any time by replying STOP to any text message you receive from us, or by contacting us directly at mitch@buyironwood.com. For help, reply HELP to any message, or reach us using the contact information above. See our Terms of Service for our full SMS Terms, including opt-in/opt-out details and carrier disclosures.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies for:
- Security and bot protection, which our host uses to help block spam and automated attacks
- Basic site functionality, such as remembering your navigation state
- Web fonts delivered through a font provider, which can involve your browser making a request to that provider’s servers
- Understanding site traffic, if and when we enable an analytics tool
Most browsers let you block or delete cookies through their settings. Doing so may affect how parts of the site function.
6. How We Share Information
We do not sell or rent your personal information. We may share it with:
- Service providers who help us run our business and this website — for example, our web host, email provider, and any subcontractors or installers directly involved in fulfilling your project
- Professional advisors, such as our accountant or attorney, when necessary
- Law enforcement or other parties, if required by law or to protect our rights, property, or safety
Any third party who handles your information on our behalf is expected to keep it confidential and use it only to provide services to us.
7. How Long We Keep Information
We keep project-related information for as long as reasonably necessary to complete your project, support any warranty claim, and meet our recordkeeping, accounting, and legal obligations. Website log data collected by our host and security provider is generally retained only as long as needed for security and performance purposes.
8. Your Choices
- You can ask us at any time what information we hold about you, request that we correct it, or ask us to delete information we’re not otherwise required to keep.
- You can opt out of any marketing or promotional emails by contacting us directly — this won’t affect communication needed to complete an active project.
- You can opt out of SMS text messages at any time by replying STOP to any message, or by contacting us directly — see “SMS & Text Messaging Communications” above.
- You can control cookies through your browser settings, as noted above.
9. Children’s Privacy
Our website and services are directed to adults seeking cabinetry and millwork services. We do not knowingly collect information from children under 13.
10. Third-Party Links
Our website may link to third-party sites — for example, the manufacturers whose door style and material photography we credit and link to. We aren’t responsible for the privacy practices of those sites, and we encourage you to review their policies separately.
11. Security
We take reasonable steps to protect the information we collect, including relying on our hosting provider’s security measures. No method of transmission or storage is completely secure, and we can’t guarantee absolute security.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date above reflects the most recent revision. Continued use of our website after a change means you accept the updated policy.
13. Contact Us
Questions about this Privacy Policy or your information? Reach out:
Ironwood Millworks
Carrollton, Texas
Phone: (502) 608-7389
Email: mitch@buyironwood.com